Archive for 'Customer Experience'
Lies, Darned Lies, and Subscription Offers
I got a “one time offer” in the mail today to renew a magazine subscription. I threw it right into the recycle bin. I never respond to the first renewal offer I get for a magazine. If you have ever subscribed to a magazine you know why. Regardless of what the offer says (one-time deal, [...]
Posted: January 3rd, 2009 under Customer Experience, Experience Design.
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Please hold so we can better serve you
Don’t you just hate interactive voice response systems? You know, the automated voice that asks you for all kinds of information so it can “better serve you.”
One of my least favorite aspects of these systems is that they pretend to be an effort to better serve me, when in reality they are first, and foremost, [...]
Posted: October 27th, 2008 under Customer Experience, Experience Design, Interaction Design.
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