A few years back I worked on a project to build a web-based application to replace a very unwieldy Oracle Forms application that tracked the purchase and sale of all properties owned by a large international organization.
While the developers were digging into the guts of the old system I started talking to the users and [...]

I love being part of the new field of experience design (and related fields like interaction design and information architecture). Like many others, I find it exciting and fulfilling. But why do we do it, really? Why is this new field becoming so popular? It isn’t for the short working hours. [...]

In the late nineties great advances were made in the storage and retrieval of information. This new access to information brought new opportunities in all areas of our lives. Information was the buzz word on everyone’s lips: information age, information super highway, information workers, etc. Indeed, it was the promise of easy [...]

I’ve worked in and around user experience/ customer experience/ user interface/ interface design/ instructional design/ information architecture/ (insert your favorite i/u/x here) for more than 20 years. In some ways the field has progressed tremendously. In others, we are still right where we started.I too have changed considerably in the past 20 plus years. And, [...]