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		<title>Divergent Thinking at Google</title>
		<link>http://www.nowalls.com/blog/?p=70</link>
		<comments>http://www.nowalls.com/blog/?p=70#comments</comments>
		<pubDate>Fri, 09 Sep 2011 03:12:07 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Innovation]]></category>

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		<description><![CDATA[Wow.  It was announced today that Google will buy Zagat.  Not long ago that would have seemed like a ridiculous idea.  Even in today&#8217;s environment, where it is easy to see the genius in the move (after the fact), it was still a large leap to the side &#8212; even for Google. [...]]]></description>
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		<title>Innovation and Story Telling</title>
		<link>http://www.nowalls.com/blog/?p=68</link>
		<comments>http://www.nowalls.com/blog/?p=68#comments</comments>
		<pubDate>Sat, 19 Feb 2011 15:21:00 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Innovation]]></category>

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		<description><![CDATA[Observation is critical in gathering ideas that add richness and depth to stories;  that make the difference between a flat story and a riveting, engaging story.  That applies to innovation as well.  Insights that come from careful observation can make the difference between an idea that has no impact and falls flat, and an innovation that has power to improve our processes, excite our customers, or expand our markets.]]></description>
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		<title>The Innovator&#8217;s Prescription</title>
		<link>http://www.nowalls.com/blog/?p=44</link>
		<comments>http://www.nowalls.com/blog/?p=44#comments</comments>
		<pubDate>Tue, 17 Nov 2009 05:36:00 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Innovation]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[If you are interested in innovation, or are concerned about the condition of our healthcare system, then you will enjoy reading The Innovator&#8217;s Prescription by Clayton Christensen, Jerome H. Grossman M.D., and Jason Hwang M.D.  If you are interested in innovation and healthcare, you need to click over to Amazon, drive down to your neighborhood [...]]]></description>
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		<title>Lies, Darned Lies, and Subscription Offers</title>
		<link>http://www.nowalls.com/blog/?p=38</link>
		<comments>http://www.nowalls.com/blog/?p=38#comments</comments>
		<pubDate>Sat, 03 Jan 2009 23:41:56 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Experience Design]]></category>

		<guid isPermaLink="false">http://www.nowalls.com/blog/?p=38</guid>
		<description><![CDATA[I got a &#8220;one time offer&#8221; in the mail today to renew a magazine subscription.  I threw it right into the recycle bin.  I never respond to the first renewal offer I get for a magazine.  If you have ever subscribed to a magazine you know why.  Regardless of what the offer says (one-time deal, [...]]]></description>
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		<title>Please hold so we can better serve you</title>
		<link>http://www.nowalls.com/blog/?p=31</link>
		<comments>http://www.nowalls.com/blog/?p=31#comments</comments>
		<pubDate>Tue, 28 Oct 2008 05:34:22 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Interaction Design]]></category>

		<guid isPermaLink="false">http://www.nowalls.com/blog/?p=31</guid>
		<description><![CDATA[Don&#8217;t you just hate interactive voice response systems?  You know, the automated voice that asks you for all kinds of information so it can &#8220;better serve you.&#8221;
One of my least favorite aspects of these systems is that they pretend to be an effort to better serve me, when in reality they are first, and foremost, [...]]]></description>
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		<title>Innovation without a customer is nonsense</title>
		<link>http://www.nowalls.com/blog/?p=22</link>
		<comments>http://www.nowalls.com/blog/?p=22#comments</comments>
		<pubDate>Sun, 07 Sep 2008 03:38:48 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Interaction Design]]></category>
		<category><![CDATA[User Centered Design]]></category>

		<guid isPermaLink="false">http://www.nowalls.com/blog/?p=22</guid>
		<description><![CDATA[I&#8217;ve often marveled at the naivete of designers that are so excited about their cool new web interface, or developers who are so proud of their shiny new service or method when, in reality, their creations are only novelties because they don&#8217;t solve a real need.  Cool for cool&#8217;s sake is not good design (or [...]]]></description>
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		<title>The &#8220;Little Things&#8221; are key to a good experience</title>
		<link>http://www.nowalls.com/blog/?p=21</link>
		<comments>http://www.nowalls.com/blog/?p=21#comments</comments>
		<pubDate>Sat, 31 May 2008 14:50:53 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[User Centered Design]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[A couple of weeks ago I arrived at the Gaylord Palms Resort and Convention Center in Orlando for a conference.  I, along with the others in my group, was immediately impressed with the grandeur of the resort.
From the grand entrance and the ornate lobby to huge atrium with a mini everglades including live alligators, [...]]]></description>
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		<title>Hyatt Place</title>
		<link>http://www.nowalls.com/blog/?p=20</link>
		<comments>http://www.nowalls.com/blog/?p=20#comments</comments>
		<pubDate>Mon, 26 May 2008 23:59:37 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[User Centered Design]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[I was in Minneapolis recently for some meetings at a customer&#8217;s offices in a suburban area.   While there I stayed at the Hyatt Place.  It was my first trip to the area, but those I was traveling with had been there before and said that they wanted to stay at the Hyatt [...]]]></description>
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		<title>The Dave Brubeck Experience</title>
		<link>http://www.nowalls.com/blog/?p=19</link>
		<comments>http://www.nowalls.com/blog/?p=19#comments</comments>
		<pubDate>Sat, 08 Dec 2007 23:06:39 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[Note:  I started this post back in October, but never got it posted.  Dave Brubeck turned 87 on December 6, 2007.
I had the good fortune to see the Dave Brubeck Quartet in concert last month. For those of you who may not know, Dave Brubeck is one of the legends of Jazz.  [...]]]></description>
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		<title>Good questions = good design</title>
		<link>http://www.nowalls.com/blog/?p=18</link>
		<comments>http://www.nowalls.com/blog/?p=18#comments</comments>
		<pubDate>Wed, 20 Jun 2007 01:36:44 +0000</pubDate>
		<dc:creator>experience</dc:creator>
				<category><![CDATA[Experience Design]]></category>
		<category><![CDATA[Interaction Design]]></category>
		<category><![CDATA[User Centered Design]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[Good design requires understanding.  And true understanding (of customer/user and business needs, constraints, opportunities, etc.) doesn&#8217;t just happen.  It requires probing, studying, and questioning.
So, when one stops asking questions, for whatever reason, good design becomes much more difficult.  Through the years I have repeatedly seen one key reason that people stop asking [...]]]></description>
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